About usWe’re dedicated to achieving the highest possible standards
We formed the company in 2001 and began as a specialist forensic nursing agency. Through direct experience of working within secure services, it was clear that there was an urgent need for agency staff who were appropriately skilled and experienced in order to be able to work effectively with the very vulnerable people they were responsible for caring for.
It was also noted that more could be achieved in the way the agency functioned. It was felt that agencies did not listen enough to the needs of clients and were unable to tailor their services to meet individual client’s needs. Staff also felt they were not treated with suitable dignity and respect leading to them becoming demotivated and a high level of turnover. This left clients and services without the necessary consistency.
We used this experience and knowledge to develop a service that can respond quickly but is also honest in terms of what can realistically be achieved within given timeframes. We value committed staff and demonstrate this with excellent rates of pay and working conditions. We have, as a result, staff who have worked with us for a number of years, who are valued by services for their knowledge, experience and reliability.
In 2006 VP Care was developed. We believed we could provide the same standard of service to those in the community. VP Care is concerned with caring for people with acquired brain injury, physical disability, mental health difficulties and learning disability in their own home. This brought with it inevitable challenges and again we endeavoured to listen to clients and their families, Case Managers, Solicitors etc. to provide a tailored service, making sure we included clients in their own care. It is extremely rewarding to be able to have a significant role in a client’s rehabilitation and be able to see their progress however small or large. Our aim is to help clients live a fulfilling and functional life according to their own aspirations, whilst ensuring their safety and wellbeing.
Over the years we have gained a reputation for providing high quality nurses and support workers to secure units, hospitals, rehabilitation units and community care packages throughout the UK. Our client base covers the NHS, primary care trusts, social services, case managers and privately owned companies. We work closely with clients, their team and services to deliver the services they need when they are needed, but we also advocate transparency and as such we are open and honest with our clients in terms of realistically assessing what can be achieved by when.
We have dedicated office personnel who have also developed expertise within their area allowing them to respond appropriately to queries and needs. Many of our nursing and support staff are fulltime and have been working for the company since it formed. They are therefore very experienced and have made the decision to care for vulnerable people as their career of choice. We employ only those staff who are dedicated and empathic to the needs of our clients. All staff participate in a comprehensive training package as well as additional training required for specific clients. This ensures that staff are knowledgeable as well experienced.
We realise the importance of caring for clients in a holistic way. Our Operations Manager is a registered learning disability nurse with many years’ experience working with vulnerable clients and as such she is able to directly contribute to the individual’s rehabilitation plan. We have also employed the services of a Clinical Psychologist who helps staff to understand the client and their needs, allowing them to be more responsive. She also works with clients directly to reduce distress, or develop new skills and function more effectively. We strive to continually develop our service in order to provide an efficient and effective response to clients, their family and their team or service.